We make all our bookings under Mountain Rock Treks & Expedition Pvt. Ltd. The registered company number is 94028/068/069. Our office is located at Z Street, Thamel, Kathmandu, Nepal.
A Booking Form should be filled out and sent to the Company along with deposits and the premium for your insurance (where necessary) to book a package.
Booking Deposit, Final Payment Requirement, And Lifetime Deposit
Booking Deposit Payment
A 30% non-refundable deposit (Lifetime Deposit) and the necessary airfare (if the Client wants the Company to arrange it) are needed to reserve a trip. In addition, you must pay instant booking if you're going to make 100% payment before your departure from home.
NOTE:- IF YOU WANT TO PAY AMOUNTS BY CARD 4% BANK CHARGE WILL BE APPLIED ON TOTAL AMOUNT. NO ADDITONAL CHARGE ON PAYING CASH ON ARRIVAL.
Final Payment
Before days of the departure date, you shall pay the remaining balance (final payment) in Cash. When making a reservation, 30% of the total amount is necessary, remaining either paid by card or Cash on arrival.
NOTE:- IF YOU WANT TO PAY ALL AMOUNTS BY CARD 4% BANK CHARGE WILL BE APPLIED ON TOTAL AMOUNT.
Lifetime Deposit
You can relax if unavoidable circumstances compel you to cancel your reservation. You won't lose your deposit. If the cause for cancellation can be accepted as an emergency or unforeseen, your promise may still be kept (like illness, etc.). To save money, you must provide believable proof (papers like a doctor's note, etc.) that you had to cancel the trip. Then, the deposit can be used later to reserve the same trip or another trip of equal value.
Please be aware that your deposit will not be considered a lifetime if the trip has been canceled due to non-payment or a violation of these Terms & Conditions. A single Lifetime Deposit is only given to the individual for each canceled booking. The Company will not issue a refund or credit for the difference if the lifetime deposit amount exceeds the cost of the new trip (per person). By telling us, you can also give your Lifetime Deposit to a friend or member of your family so they can use it to book a vacation with us.
Payment Methods:
Booking deposits can be made by bank transfer or by Credit Card (Visa or MasterCard). Please follow the information provided on the booking form.
(a) Payment by Credit Card (MasterCard or Visa Only)
Please complete the necessary details in the form, including your credit card details and signature (as in your passport & Credit Card). Then, E-mail the filled form to Mountain Rock Treks & Expedition Pvt. Ltd. Your credit card will be charged by Himalayan Bank (Credit Card Division) on behalf of Mountain Rock Treks & Expedition Pvt. Ltd. Please also send a copy of your passport & card (Both sides) copy along with the filled form.
(b) Payment via Wire/Bank Transfer
Our Bank Details for Wire Transfer:
Beneficiary: Mountain Rock Treks & Expedition Pvt. Ltd.
Account number: 01906925140018
Bank Name: Himalayan Bank Ltd.
BIC (Swift): HIMANPKA
Routing number (ABA):
Bank address: KSK Building, Tridevi Marg, Thamel Kathmandu
Bank city: Kathmandu
Country of bank: Nepal
Intermediary bank: CITI Bank NA, New York
Please note that we are not legally responsible for delays or losses during the transfer process. If, in the case due to use of a mediator bank or any other reason if the money received by us is less than the amount sent, you are requested upon arrival to pay accordingly so that the total is equivalent to the product cost.
Please E-mail us the bank reference number or remittance slips after you initiate the transfer. Sometimes bank forwards the money with a different name; if we have reference number/remittance slips and sender details, it will be easy for us to check.
Travel Insurance
Make sure to have insurance against risks of personal injury and medical expenses if participating in any Mountain Rock Treks vacation. This insurance must provide medical protection, air ambulance service, and helicopter rescue. Additionally, we urge you to get cancellation insurance. It's essential to be aware that some insurance policies exclude or have restrictions on coverage for this kind of trip. Verify if the range offers sufficient protection and covers you for the relevant actions. While on vacation, you are expected to carry proof of insurance (your insurance certificate), but if you cannot do so at the outset of your trip, you will need to purchase an appropriate policy.
You will not be permitted to continue your journey and will not be eligible for a refund for the services that were not delivered if this is not done or is impossible for practical reasons.
Flight Delays And Change in Itinerary
Mountainous areas have very unpredictable weather. Domestic flight delays can be brought on by bad weather, especially in Nepal's Everest, Jomsom, and Kanchenjunga regions. When domestic flights are delayed, the Company will pay for lodging and meals in the city where you will depart before your journey and accommodations and meals for the remainder of your vacation if your return flight is delayed. Without affecting the cost of the trip, the Company maintains the right to reroute treks or employ road transportation for lengthy delays. The Company will assist in making alternate arrangements when possible, but it does not take any liability for costs incurred due to missing international airline connections.
We promise to update our clients on any civil unrest as soon as we learn about it if it occurs in a particular area or nation. Despite our best efforts to ensure the accuracy of the material on this website and our brochure, we cannot be held liable for any errors. These booking requirements may only be waived under exceptional conditions and in writing via a letter from the Company's Director. The terms and conditions of all agreements made with the Company shall be governed and construed by the laws of Nepal.
The Company will not be held responsible for any harm caused by AMS because it is unpredictable, even if unforeseen events happen during the walk.
Trip Amendment
Prices may rise or fall. Although we'll give you the correct pricing, occasionally, other variables may affect them. In such circumstances, we reserve the right to raise the price of your lodging after you've made a reservation, but no later than 30 days before the specified arrival date. We'll send you an Amendment Invoice to reflect any adjustments made. Any price increase for your accommodations after a confirmation invoice has been given to you will be due to changes in our costs of providing your capacities due to currency fluctuations and governmental action. These sums include an administration fee and any applicable travel agent's commission.
Visa and Passport
When traveling with Mountain Rock Treks, ensure your passport is up to date and you have the necessary visas. Please confirm your passport is valid for six months after the end of your trip. In addition, make sure you have the appropriate permits for the countries you visit. Mountain Rock Treks will not be held accountable if you are denied admission to a nation or location because you do not have the proper visa papers.
Accident or Injuries
Mountain Rock Trek is not responsible for any loss, damage, delay, inconvenience, or direct or consequential loss, regardless of how it occurred, unless it was caused by the negligence of one of our employees, in which case our liability is only (aside from death or personal injury) limited to
the amount paid for the tour. Additionally, we do not own or operate used cars, lodging, or restaurants and are not responsible for any losses or damages broutoir owners or operators.
Services Missed or Unused
No discounts or refunds will be given for skipped or unused services. These include sickness, the death of a family member, etc., which results in either a voluntary or involuntary termination or departure from the tour, late arrival on time, and premature, voluntary, or automatic withdrawal.
4. Updating of Terms & Conditions:
The Company reserves the right to update and amend these terms and conditions at any time. It is the responsibility of the Client to keep updated with any changes. The current terms and conditions will always be found on the website.
